Data Protection

Welcome to the JAMPY website. As a data controller under the General Data Protection Regulation, we are required to comply with the legal provisions on data protection. Of course, we are very keen on the protection of your personal data and on fair and transparent data processing.

Information regarding personal data processed by Jampy srl (articles 13 and 14 EU regulation 2016/679)

Who is responsible for the processing of your personal data?

The data controller is Jampy srl (hereinafter: "Jampy"), with registered office in via Luigi Varanini 29D, 20127 Milan (MI).

The owner can be contacted at the following e-mail address: privacy@getjampy.com.

What categories of personal data are processed by Jampy and for what purposes?

Navigation data

The computer systems and software procedures used to operate the site www.getjampy.com acquire, during navigation by users, also through the use of cookies and similar tracking technologies, some personal data, including IP addresses or domain names of the computers and terminals used by users, the URI / URL ( Uniform Resource Identifier / Locator ) addresses of the requested resources, the place of origin of the request, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), the address in URI / URL notation of the previously visited page ( referrer URI / URL ) and other parameters relating to the operating system, the IT environment and the user's browsing behavior.

These data are processed for the purpose of:

- guarantee and improve the functioning of the site;

- guarantee the security of the site's IT infrastructure;

- obtain statistical information on the use of the site by users (most visited pages, number of visitors by time or day, geographical areas of origin, etc.) and make predictions about their future purchasing behavior;

- evaluate and improve the effectiveness of Jampy's marketing campaigns;

- acquire new customers.

Personal data

The computer systems and software procedures used to operate the site www.getjampy.com acquire, at the time of the conclusion of a purchase order or at the time of creating a user profile, name, surname, gender, date of birth, code tax, VAT number and residential address and / or domicile of Jampy customers.

These data are processed for the purpose of:

- obtain statistical information regarding the demographic composition and territorial distribution of Jampy customers and make predictions about their future purchasing behavior;

- fulfill orders and deliver the purchased products;

- evaluate and improve the effectiveness of Jampy's marketing campaigns;

- fulfill the accounting and tax obligations that weigh on Jampy.

Data relating to your pet

The computer systems and software procedures used to operate the site www.getjampy.com acquire, at the time of the conclusion of a purchase order or at the time of creating a user profile, name, size, race, age and state of health of pets owned by Jampy's customers.

These data are processed for the purpose of:

- obtain statistical information regarding the characteristics of the pets owned by Jampy customers and make predictions about the future purchasing behavior of the latter;

- allow the purchase of customized products in light of the characteristics of the pets owned by Jampy customers;

- suggest the correct methods of administration and use of the products offered in light of the characteristics of the pets owned by Jampy customers;

- evaluate and improve the effectiveness of Jampy's marketing campaigns;

- develop new products in light of the characteristics of the pets owned by Jampy customers.

Data relating to your user profile on www.getjampy.com

The computer systems and software procedures used to operate the site www.getjampy.com acquire, when a user profile is created, the user name and password associated with the user profile by Jampy customers.

These data are processed for the purpose of:

- allow Jampy customers to access their user profile, modify, suspend or cancel their subscription, as well as consult the list of desired products;

- facilitate the fulfillment of orders and / or the delivery of purchased products.

Data relating to your profiles on social networks

The computer systems and software procedures used to operate the site www.getjampy.com acquire, at the time of creating a user profile through the option "register with Facebook" or "register with Google" (so-called social sign-in ) , all personal data contained in the Facebook and Google profiles (name, surname, date of birth, etc.) that users decide to share with Jampy during the user profile creation phase.

These data are processed for the same purposes for which the personal data and data relating to the telecommunications devices of Jampy customers are processed.

Data relating to your telecommunication devices

The computer systems and software procedures used to operate the site www.getjampy.com acquire, at the time of the conclusion of a purchase order, at the time of creating a user profile, at the time when users contact the customer service of Jampy or when users of the site subscribe to the Jampy newsletter, the telephone number and / or email address of Jampy's customers.

These data are processed for the purpose of:

- facilitate the fulfillment of orders and / or the delivery of purchased products;

- allow interaction with Jampy's customer service;

- send advertising information about Jampy's products;

- send satisfaction questionnaires regarding Jampy products and the functioning of the site.

Data relating to your orders

The computer systems and software procedures used to operate the site www.getjampy.com acquire, at the time of the conclusion of a purchase order, data relating to the number, type and price of the products purchased by Jampy customers.

These data are processed for the purpose of:

- obtain statistical information regarding the purchasing behavior of Jampy customers and make predictions about the future purchasing behavior of the latter;

- fulfill the order and deliver the purchased products;

- allow interaction with Jampy's customer service;

- evaluate and improve the effectiveness of Jampy's marketing campaigns;

- fulfill the accounting and tax obligations that weigh on Jampy.

Data relating to your means of payment

The computer systems and software procedures used to operate the site www.getjampy.com acquire, at the time of the conclusion of a purchase order, the PAN numbers ( Primary Account Number ) of the payment cards used by Jampy customers to pay the price of the products purchased.

These data are processed for the purpose of:

- allow the payment of the price of the products purchased by Jampy customers;

- allow the reimbursement of the price of the products purchased in favor of Jampy customers.

Data relating to your purchase preferences

The computer systems and software procedures used to operate the site www.getjampy.com acquire, at the time of filling out the satisfaction questionnaires or inserting a product in the list of desired products, data relating to the preferences and satisfaction of customers of Jampy.

These data are processed for the purpose of:

- allow Jampy customers to compile a list of their desired products;

- evaluate and improve the effectiveness of Jampy's marketing campaigns;

- develop new products in the light of the purchasing preferences of Jampy's customers.

Data relating to the promotional campaigns you subscribe to

The computer systems and software procedures used to operate the website www.getjampy.com acquire, when a discount code is used, information on the methods in which the code was obtained. The computer systems and the aforementioned procedures also acquire, at the time of participation by Jampy customers in a promotional campaign based on word of mouth ( referral marketing ), the e-mail addresses of potential customers to whom Jampy has been suggested.

These data are processed for the purpose of:

- evaluate and improve the effectiveness of Jampy's marketing campaigns;

- acquire new customers.

Why can Jampy lawfully process your personal data?

Navigation data

Traffic data, technical cookies and other technical identifiers

Traffic data on HTTP protocol and other navigation data collected through technical cookies and similar technical identifiers necessary to carry out the transmission of a communication over an electronic communications network are processed on the basis of Jampy's legitimate interest in responding to the request of the user who intends to access the content on the site www.getjampy.com (Article 6 par. 1 letter f EU regulation 2016/679), as well as on the basis of Jampy's legitimate interest in guaranteeing the security of the site's IT infrastructure www.getjampy.com (Article 6 par. 1 letter f EU Reg. 2016/679).

Analysis cookies and other analysis identifiers

The data collected through analysis cookies and other similar analysis identifiers necessary to obtain statistical information on the use of the site by users, to make predictions about their future purchasing behavior, as well as to evaluate and improve the effectiveness of marketing campaigns di Jampy are processed on the basis of the consent provided by users at the time of first access to the website www.getjampy.com (Article 6 par. 1 letter a EU Reg. 2016/679).

Profiling cookies and other tracking identifiers with a non-technical function

The data collected through profiling cookies and other similar tracking identifiers with a non-technical function necessary to make predictions about the future purchasing behavior of users, evaluate and improve the effectiveness of Jampy's marketing campaigns, as well as to acquire new customers are processed on the basis of the consent provided by users at the time of first access to the website www.getjampy.com (Article 6 par. 1 letter a EU Reg. 2016/679).

Personal data

The personal data of Jampy customers necessary to process orders and deliver the purchased products are processed to fulfill the contracts of which these customers are a party or to carry out pre-contractual measures adopted at their request (Article 6 paragraph 1 letter b reg . EU 2016/679). In the absence of such data, it will be impossible for Jampy to fulfill orders and deliver the purchased products.

The personal data of Jampy customers necessary to fulfill current accounting and tax obligations are processed to fulfill the legal obligations to which Jampy is subject (Article 6 par.1 letter c EU Reg. 2016/679). In the absence of such data, it will be impossible for Jampy to fulfill orders and deliver the purchased products.

The personal data of Jampy's customers necessary to obtain statistical information regarding their demographic composition and territorial distribution, to make predictions about their future purchasing behavior, as well as to evaluate and improve the effectiveness of Jampy's marketing campaigns are processed on the basis of the consent provided by customers at the time of concluding a purchase order or at the time of creating a user profile (Article 6 par. 1 letter a EU Reg. 2016/679).

Data relating to your pet

The data relating to pets owned by Jampy customers necessary to purchase customized products and to suggest the correct methods of administration and use of the products offered are processed to fulfill the contracts of which Jampy customers are a party or to carry out pre-contractual measures adopted. at the request of the same (art. 6 par. 1 lett. b EU regulation 2016/679). In the absence of such data, it will be impossible for Jampy to fulfill orders and deliver customized products, as well as to provide suggestions regarding the correct methods of administration and use of the products offered.

The data relating to pets owned by Jampy customers necessary to obtain statistical information regarding their characteristics, make predictions about the future purchasing behavior of Jampy customers, evaluate and improve the effectiveness of Jampy marketing campaigns, as well as developing new products in the light of the characteristics of the pets owned by Jampy customers are treated on the basis of the consent provided by the customers at the time of the conclusion of a purchase order or at the time of creating a user profile (art. . 1 letter to EU Reg. 2016/679).

Data relating to your user profile on www.getjampy.com

The data relating to the user profile of our customers on www.getjampy.com necessary to allow them to access the profile itself, modify, suspend, cancel their subscription, consult the list of desired products, as well as facilitate the evasion of orders and / or the delivery of the purchased products are processed to fulfill the contracts of which Jampy customers are a party or to carry out pre-contractual measures adopted at the request of the same (Article 6 paragraph 1 letter b EU Reg. 2016/679) . In the absence of such data, it will be impossible for Jampy customers to manage their subscription and access the list of desired products, and it will be impossible for Jampy to fulfill orders and deliver products purchased by subscription.

Data relating to your profiles on social networks

The data relating to Jampy's customer profiles on Facebook and Google are processed on the basis of Jampy's legitimate interest in facilitating the creation of a user profile on the website www.getjampy.com (Article 6 par. 1 letter f EU reg. 2016/679).

Data relating to your telecommunication devices

The data relating to the telecommunications devices of Jampy's customers necessary to fulfill orders and deliver the purchased products, as well as to allow interaction with Jampy's customer service are processed to fulfill contracts to which Jampy's customers are a party or to carry out pre-contractual measures adopted at the request of the same (Article 6 par. 1 letter b EU Reg. 2016/679). In the absence of such data, it will be impossible for Jampy to fulfill orders and deliver the purchased products and / or respond to a request sent to customer service.

The data relating to the telecommunication devices of Jampy customers necessary to send advertising information regarding Jampy products and to send satisfaction questionnaires regarding Jampy products and the functioning of the site are treated on the basis of the consent provided by the customers at the time of conclusion of a purchase order or at the time of creating a user profile (Article 6 paragraph 1 letter a EU Reg. 2016/679).

Data relating to your orders

The data relating to Jampy's customer orders necessary to fulfill orders, deliver the purchased products and allow interaction with Jampy's customer service are processed to fulfill the contracts of which Jampy's customers are a party or to carry out pre-contractual measures taken at the request of the same (art. 6 par. 1 lett. b EU regulation 2016/679). In the absence of such data, it will be impossible for Jampy to fulfill orders and deliver the purchased products and / or respond to a request sent to customer service.

The data relating to the orders of Jampy customers necessary to fulfill the current accounting and tax obligations are processed to fulfill the legal obligations to which Jampy is subject (art.6 par. 1 letter c EU regulation 2016/679). In the absence of such data, it will be impossible for Jampy to fulfill orders and deliver the purchased products.

The data relating to Jampy's customer orders necessary to obtain statistical information regarding the purchasing behavior of Jampy's customers, to make predictions about their future purchasing behavior, as well as to evaluate and improve the effectiveness of marketing campaigns of Jampy are processed on the basis of the consent provided by customers at the time of concluding a purchase order or at the time of creating a user profile (Article 6 par. 1 letter a EU Reg. 2016/679).

Data relating to your means of payment

The data relating to the means of payment of Jampy customers are processed to fulfill the contracts of which Jampy customers are a party or to carry out pre-contractual measures adopted at the request of the same (Article 6 paragraph 1 letter b EU Reg. 2016 / 679). In the absence of such data, it will be impossible for Jampy to fulfill orders and deliver the purchased products or refund the price of such products.

Data relating to your purchase preferences

The data relating to the purchase preferences of Jampy customers are processed on the basis of the consent provided by the customers at the time of filling out the satisfaction questionnaires or entering a product in the list of desired products (Article 6 par. 1 letter a EU reg. 2016/679).

Data relating to the promotional campaigns you subscribe to

The data relating to the promotional campaigns to which customers adhere are processed on the basis of the consent provided when using a discount code (Article 6 par. 1 letter a EU Reg. 2016/679).

The e-mail addresses of potential customers to whom Jampy has been suggested are treated on the basis of Jampy's legitimate interest in carrying out a promotional campaign based on word of mouth ( referral marketing ).

How long will Jampy keep your personal data?

Navigation data

Traffic data, technical cookies and other technical identifiers

Traffic data on HTTP protocol and other data collected through technical cookies and similar technical identifiers necessary to carry out the transmission of a communication over an electronic communications network will be kept for a period of seven days from the time of acquisition, save the hypothesis in which an event of significant importance for the security of the IT infrastructures of the website www.getjampy.com has occurred . In this case, the data will be kept until the event has ceased and / or the causes will be clarified.

Analysis cookies and other analysis identifiers

The data collected through analysis cookies and other similar analysis identifiers necessary to obtain statistical information on the use of the site by users, to make predictions about their future purchasing behavior, as well as to evaluate and improve the effectiveness of marketing campaigns of Jampy will be retained for a period of three years from the time of acquisition.

Profiling cookies and other tracking identifiers with a non-technical function

The data collected through profiling cookies and other similar tracking identifiers with a non-technical function necessary to make predictions about the future purchasing behavior of users, evaluate and improve the effectiveness of Jampy's marketing campaigns, as well as to acquire new customers will be retained for a period of three years from the time of acquisition.

Personal data

The personal data of Jampy customers necessary to fulfill orders and deliver the purchased products will be kept until the contract between the customer to which the data refers and Jampy is in progress.

The personal data of Jampy's customers necessary to comply with current accounting and tax obligations will be kept no later than the duration of the document conservation obligation imposed by the laws governing these matters.

The personal data of Jampy customers necessary to obtain statistical information regarding their demographic composition and territorial distribution, to make predictions about their future purchasing behavior, as well as to evaluate and improve the effectiveness of Jampy's marketing campaigns will be kept for a period of three years from the time of acquisition.

Data relating to your pet

The data relating to pets owned by Jampy customers necessary to obtain statistical information regarding their characteristics, make predictions about the future purchasing behavior of Jampy customers, evaluate and improve the effectiveness of Jampy marketing campaigns, as well as developing new products in light of the characteristics of the pets owned by Jampy's customers will be kept for a period of three years from the time of acquisition.

Data relating to your user profile on www.getjampy.com

Data relating to your profiles on social networks

The data relating to the profiles of Jampy customers on Facebook and Google will be kept until the customer to whom the data refers decides to maintain a profile on the website www.getjampy.com.

Data relating to your telecommunication devices

The data relating to the telecommunication devices of Jampy's customers necessary to fulfill orders and deliver the purchased products, as well as to allow interaction with Jampy's customer service will be respectively kept until the contract between the customer to whom the data is report and Jampy will be in progress or until the issue brought to the attention of Jampy's customer service is resolved.

Data relating to your orders

The data relating to Jampy's customer orders necessary to fulfill orders, deliver the purchased products and allow interaction with Jampy's customer service will be retained as long as the contract between the customer to whom the data relates and Jampy will be in course of execution.

The data relating to orders from Jampy customers necessary to comply with current accounting and tax obligations will be kept no later than the duration of the document retention obligation imposed by the laws governing these matters.

The data relating to Jampy's customer orders necessary to obtain statistical information regarding the purchasing behavior of Jampy's customers, to make predictions about their future purchasing behavior, as well as to evaluate and improve the effectiveness of marketing campaigns of Jampy will be kept for a period of three years from the time of acquisition.

Data relating to your means of payment

The data relating to the means of payment of Jampy customers will be kept for as long as the contract between the customer to which the data refers and Jampy is in progress, that is, if the customer chooses to save such data in order to facilitate the conclusion of future purchase orders, until the customer to whom the data refers decides to maintain a profile on the website www.getjampy.com .

Data relating to your purchase preferences

Data relating to the purchasing preferences of Jampy's customers will be kept for a period of three years from the time of acquisition.

Data relating to the promotional campaigns you subscribe to

The data relating to the promotional campaigns to which Jampy customers adhere will be kept for a period of three years from the moment of acquisition.

The e-mail addresses of potential customers to whom Jampy has been suggested will be kept until they are sent an e-mail detailing the promotional campaign under which these addresses were acquired.

Who will your personal data be disclosed to?

The personal data concerning you acquired and processed by Jampy will be disclosed to the following categories of recipients:

- Jampy's employees;

- Jampy's marketing, financial, commercial and legal consultants;

- logistics companies and transport carriers to which Jampy relies for the delivery of the products you have purchased;

- banks and other payment service providers that Jampy relies on to allow the payment and / or refund of products you have purchased;

- companies specialized in analyzing the present and future browsing and purchasing behavior of Jampy's customers;

- companies specialized in the preparation and evaluation of the effectiveness of direct and indirect marketing campaigns in favor of Jampy.

These recipients are considered to be data controllers pursuant to art. 28 of reg. 2016/679 and, therefore, may use the data concerning your person exclusively with the means and for the purposes established by Jampy.

Some data collected through analysis cookies and other similar analysis identifiers will also be communicated to Google Ireland Limited , which must in this regard be considered joint data controller pursuant to art. 26 of reg. EU 2016/679. To find out more about the personal data policy adopted by Google Ireland Limited , click here .

Some data collected through profiling cookies and other similar tracking identifiers with a non-technical function will finally be communicated to Meta Platforms Ireland Limited , which must in this regard be considered joint data controller pursuant to art. 26 of reg. EU 2016/679. To find out more about the personal data policy adopted by Meta Platforms Ireland Limited , click here .

What are your rights?

Right to access personal data

Pursuant to art. 15 of reg. EU 2016/679, you have the right to know if we process data concerning your person. Furthermore, if this is the case, you have the right to know for what purposes your personal data are processed, the categories of personal data in question, the recipients or categories of recipients to whom your personal data are disclosed, as well as the others information indicated in paragraph 1 of art. 15 of reg. EU 2016/679.

To find out more about the right of access, click here .

To exercise your right of access, you can contact us at the following e-mail address: privacy@getjampy.com.

Right to rectify personal data

Pursuant to art. 16 of reg. EU 2016/679, you have the right to obtain the correction of inaccurate personal data concerning your person, as well as the integration of incomplete personal data.

To find out more about the right of rectification, click here .

To exercise the right of rectification, you can contact us at the following e-mail address: privacy@getjampy.com.

Right to delete personal data

Pursuant to art. 17 of reg. 2016/679, you have the right to obtain the deletion of data concerning your person, if such data are no longer necessary with respect to the purposes for which they were collected or otherwise processed, if you have revoked the consent to the processing and there is no no other legal basis that allows us to process your personal data, if you object to the processing pursuant to art. 21 of reg. 2016/679, as well as for the other reasons indicated in paragraph 1 of art. 17 of reg. EU 2016/679.

Jampy may refuse the deletion of your data if storage is necessary to fulfill a legal obligation, to exercise your right of defense in court, as well as for the other reasons indicated in paragraph 3 of art. 17 of reg. EU 2016/679.

To find out more about the right to cancel, click here .

To exercise the right to cancel, you can contact us at the following e-mail address: privacy@getjampy.com.

Right to limit the processing of personal data

Pursuant to art. 18 of reg. EU 2016/679, you have the right to obtain that the processing of data concerning your person is limited, for the time necessary for Jampy to verify the validity of your reasons, if you dispute the accuracy of such data or object to the processing. pursuant to art. 21 of reg. 2016/679, as well as when the other hypotheses indicated in paragraph 1 of art. 18 of reg. EU 2016/679.

Jampy can always keep the data whose processing has been limited at your request, or use such data to exercise your right of defense in court, as well as for the other purposes indicated in paragraph 2 of art. 18 of reg. EU 2016/679.

To find out more about the right to restriction of processing, click here .

To exercise the right to limit the processing, you can contact us at the following e-mail address: privacy@getjampy.com.

Right to object to the processing of personal data

Pursuant to art. 21 paragraph 1 of reg. EU 2016/679, you have the right to object at any time to the processing of data concerning your person, in the event that the processing was carried out on the basis of a legitimate interest of Jampy. The right to object to the processing also concerns the data processed in order to obtain statistical information on the use of the website www.getjampy.com and / or on your present and future purchasing behavior (so-called profiling).

Jampy may continue to use the data to which you have opposed the processing, if it demonstrates the existence of a legitimate reason that prevails, as a result of a balance, over your interest in opposing the processing, or to exercise

their right of defense in court.

You can find out which data concerning your person has been processed on the basis of a legitimate interest of Jampy by reading the section entitled “ Why can Jampy lawfully process your personal data? ".

To find out more about the right to object to the processing, click here .

To exercise the right to object to the processing of personal data, you can contact us at the following e-mail address: privacy@getjampy.com.

Right to object to the processing of personal data for direct marketing purposes

Pursuant to art. 21 paragraphs 2 and 3 of the reg. 2016/679, you have the right to object at any time to the processing of data concerning your person, in the event that the data are processed in order to send you advertising information regarding Jampy's products or satisfaction questionnaires regarding the Jampy products and the functioning of the site (so-called direct marketing).

To find out more about the right to object to processing for direct marketing purposes, click here .

To exercise the right to object to the processing of personal data for direct marketing purposes, you can contact us at the following e-mail address: privacy@getjampy.com.

Right to withdraw consent to the processing of personal data

Pursuant to art. 7 paragraph 3 of reg. EU 2016/679, you have the right to withdraw consent to the processing of data concerning your person at any time.

The withdrawal of consent does not affect the lawfulness of the processing previously carried out by Jampy.

You can find out which data concerning your person has been processed on the basis of your consent by reading the section entitled “ Why can Jampy lawfully process your personal data? ".

To find out more about the right to withdraw consent to processing, click here .

To exercise the right to withdraw consent to processing:

- you can contact us at the following e-mail address privacy@getjampy.com;

- you can change your preferences regarding analysis and profiling cookies by clicking here.

Right to the portability of personal data

Pursuant to art. 20 of reg. EU 2016/679, you have the right to obtain personal data concerning your person in a readable and commonly used digital format, in the event that the processing was carried out on the basis of your consent, or if the processing was necessary to fulfill a contract entered into between you and Jampy. Furthermore, you have the right to obtain the transmission of such data to another holder, if the activity is technically feasible.

You can find out which data concerning your person have been processed on the basis of your consent or as necessary for the fulfillment of a contract stipulated between you and Jampy by reading the section entitled “ Why can Jampy lawfully process your personal data? ".

To find out more about the right to the portability of personal data, click here .

To exercise the right to the portability of personal data, you can contact us at the following e-mail address: privacy@getjampy.com.

Right to lodge a complaint with the Guarantor for the protection of personal data (GPDP)

Pursuant to art. 77 of reg. EU 2016/679, you have the right to lodge a complaint with an independent supervisory authority, if you believe that the processing of personal data concerning you by Jampy has been carried out in violation of reg. EU 2016/679.

To contact the Italian independent supervisory authority, the Guarantor for the protection of personal data (GPDP), click here .