Right of withdrawal

6.1 Pursuant to articles 52 et seq. of Legislative Decree no. 206/2005 (hereinafter, "Consumer Code"), the Customer who covers the quality of consumer has the right to withdraw from the contract for the purchase of the Products without having to provide any reason and without paying any penalty (hereinafter, "Withdrawal "), subject to compliance with the conditions listed below.

6.2 The right of withdrawal expires after 14 (fourteen) days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, receives and acquires physical possession of the Product.

6.3 To exercise the right of withdrawal, the Customer must send JAMPY a written communication containing an indication of the decision to withdraw, within the terms set out in art. 6.2 above. This communication must be sent by e-mail to hello@getjampy.com

6.4 Once the Withdrawal notice has been received, JAMPY will provide the Customer with instructions on how to return the Product by e-mail.

6.5 The Customer must arrange to ship, using a carrier of his choice, within 14 (fourteen) days from the date of receipt of the communication pursuant to art. 6.4 above, the Products purchased at the address indicated in the e-mail sent by JAMPY.

6.6 It is understood that pursuant to article 57, paragraph I, of the Consumer Code, the costs and risks associated with returning the Products are the responsibility of the Customer.

6.7 Without prejudice to the foregoing, the right of withdrawal is subject to the following conditions:

• the Product must be returned intact, in its entirety and completeness, suitably packed in the original packaging and equipped with any accessories;
• the affixing of labels or adhesive tapes directly on the original packaging of the Product must be avoided;
• the shipping costs relating to the return of the Product are entirely borne by the Customer.

6.8 The Customer forfeits the right of withdrawal in the event that the conditions set forth in art. 6.7 above.

6.9 The right of withdrawal is excluded, pursuant to article 59 lett. c) and lett. e) of the Consumer Code, in the case of made-to-measure and personalized goods and sealed goods that do not lend themselves to being returned for hygienic or health protection reasons. Therefore, JAMPY reserves the right not to refund the Products, if the sticker affixed to the package containing the Product appears to have been opened and/or tampered with in any way, or the Product appears to have been used in any way, in order to guarantee protection of the health and hygiene of its customers.

6.10. Without prejudice to the provisions of art. 6.9 above, JAMPY will refund and re-credit to the Customer the Price paid, excluding Shipping Costs, within 14 days of receipt of the returned Product.

Article 7: Warranty and return of the Product

7.1 All Products sold by JAMPY are subject to the 24-month legal guarantee for lack of conformity (hereinafter, the "Warranty").

7.2 The Warranty applies to Products that present a lack of conformity, provided that the Product itself is used correctly, in compliance with its intended use and with the provisions of the User Manual (as defined below) of the Product.

7.3 To use the Guarantee, the Customer must:

• keep the Summary Email and/or, where required, the Invoice;
• submit a request to JAMPY within 2 months of discovering the defect, by e-mail sent in the ways and forms provided for by art. 14 which follows.

7.4 Once the request has been received, JAMPY will send the Customer an email containing:

• request for confirmation that the Customer intends to use the Guarantee;
• indication of how to return the Product.

7.5 Having received the indication pursuant to art. 7.4 point (ii) above, the Customer shall return the Product to JAMPY; in this case, the costs for the redelivery are borne by JAMPY.

7.6 In the event of an ascertained lack of conformity, JAMPY will arrange, at no cost to the Customer, to restore the conformity of the Product by means of repair or replacement.

7.7 In the event that, for any reason, it is not possible to repair or replace the Product under Warranty, JAMPY may, at the request of the Customer:

• proceed with the refund of the Price;
• to replacement with another Product.

7.8 In the event that JAMPY does not find the lack of conformity of the Product and/or the Product is not subject to the Warranty, upon notification to the Customer, JAMPY may proceed to charge the Customer for any verification and recovery costs, as well as shipping costs , if endorsed by JAMPY.

7.9 The Guarantee does not apply in case of:

• aesthetic deterioration, caused by wear and tear and use of the product;
• incorrect, improper and/or contrary use to those indicated in the User Manual
  
• alteration, repair, tampering with the Product.